Social Media Executive

We are looking for a dynamic and proactive Social Media Executive to join our growing team. In this role, you will be responsible for the day-to-day management of our social media presence — primarily our Facebook page — while also handling customer communications across multiple channels. You will play a key role in driving engagement, managing incoming and outgoing interactions, and ensuring a seamless experience for our customers and followers. This position is open to both remote and on-site candidates.

• Manage and maintain the company's Facebook page on a daily basis, including content posting, scheduling, and performance monitoring

• Handle full inbox management across social media platforms, ensuring timely and professional responses to all messages and comments

• Process and manage customer orders received through social media channels

• Handle inbound calls from customers, addressing inquiries, concerns, and requests in a courteous and efficient manner

• Conduct outbound calls for follow-ups, order confirmations, and customer engagement

• Monitor and moderate comments and messages to maintain a positive brand image

• Coordinate with internal teams to ensure accurate order processing and fulfilment

• Track and report on social media activity, engagement metrics, and customer feedback

• Identify opportunities to improve social media performance and customer communication workflows

• A Bachelor's degree in Marketing, Communications, Business Administration, or a related field is preferred

• Equivalent practical experience and demonstrated skills will also be considered

• 1 to 3 years of experience in a social media management, customer service, or related role

• Proven experience managing a Facebook business page, including content management and community engagement

• Prior experience handling customer orders and managing inbound and outbound calls

• Experience with inbox and communication management across digital platforms

• Familiarity with social media scheduling and analytics tools

• Strong written and verbal communication skills with a professional and friendly tone

• Ability to multitask and manage a high volume of messages, calls, and orders simultaneously

• Detail-oriented with strong organizational and time management skills

• Self-motivated and capable of working independently, especially in a remote setting

• Experience with e-commerce or online selling platforms is an advantage

• Competitive and negotiable salary based on experience and qualifications

• Flexible work arrangement — remote or on-site options available

• Opportunity to grow within a fast-paced and supportive team environment

• Exposure to a wide range of social media and customer engagement functions

Salary for this position is negotiable and will be determined based on the candidate's experience, skills, and qualifications. Interested applicants are encouraged to indicate their expected salary during the application process.