Order Management & Processing
Automated order processing and fulfilment workflows — save 20+ hours a week.
Manual order management — copy-pasting order details, chasing courier tracking, sending update emails — is the biggest time drain for growing e-commerce businesses. We automate the entire order-to-delivery pipeline: order creation triggers, fulfilment routing, tracking number injection, customer notification emails and SMS, and return initiation flows. Built on Zapier, Make, n8n, or custom webhook architecture depending on your stack.
The Problem We Solve
Staff spend hours a day copying order details between the store, supplier, and courier by hand.
Customers message repeatedly asking for updates because tracking isn't automated.
Without an automated check before dispatch, order mistakes reach customers instead of getting caught.
What's Included
Orders automatically routed to the correct supplier, warehouse, or 3PL based on product, region, or quantity rules.
Tracking numbers automatically pulled from your courier (DHL, FedEx, UPS, local) and injected into Shopify or your OMS.
Order confirmed, dispatched, out for delivery, and delivered emails and SMS sent automatically with real tracking data.
Return initiation, label generation, stock re-entry, and refund trigger automated end to end.
Real-time inventory sync between your store, 3PL, and supplier — low-stock alerts and reorder triggers included.
Automated daily order summary, fulfilment rate, and exception report sent to your inbox each morning.
“We had one person spending nearly three hours a day just copying order details between systems. Groweik automated the entire pipeline, and we've scaled order volume without adding headcount.”
Real Work, Real Results
A look at how we structure and execute this service for our clients.
How It Works
Process Mapping
We map your current order-to-delivery workflow, identify all manual steps, and prioritise what to automate first.
Integration Setup
Shopify, courier, 3PL, and email platform connected via Zapier, Make, or custom webhooks.
Workflow Build
Each automation flow built, tested with real order data, and error handling configured.
Monitor & Handover
7-day monitoring post-launch, exception log review, and team training on managing the automations.
Why groweik?
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