Drivers look at reviews before they look at anything else. A shop with a steady stream of honest reviews wins calls from a shop with a better website.
Ask at the right moment
“Right after pickup, when the driver is happy and the car runs well. Ask in person, then send a text with the review link.”
Make it simple
One link, opened on a phone, that goes straight to the review box. Tell them it takes a minute.
Who asks
Whoever deals with the customer. A short script helps: "If we did a good job, would you leave us a review? I will text you the link."
Reply to every review
A calm reply shows other drivers how you handle problems.
What not to do
Fixing the cause
If several reviews mention wait times or surprise charges, fix the process.
Keep it going
Ask every customer, every week. A few recent reviews matter more than a pile from three years ago.
Next step
Read auto repair marketing ideas or see our auto repair shop advertising page.
Frequently asked questions
How do I get more reviews for my auto repair shop?
Ask at pickup, send a one-tap link by text, and ask every customer.
Can I offer a discount for a review?
No. Google and other platforms prohibit incentives for reviews.
